Privacy Policy

1. Information We Collect

We collect two categories of information:

1.1 Information Collected Automatically

• • Device and browser data: Browser type, operating system, screen resolution, and device type.
• • Usage data: Pages visited, time spent on pages, referring URLs, and click paths.
• • IP address: Used for geographic analysis and fraud prevention. We do not use IP addresses to personally identify you.
• • Cookies and similar technologies: See our Cookie Policy for full details.

1.2 Information You Provide Voluntarily

• • Contact forms: Name and email address when you contact us.
• • Newsletter subscriptions: Email address when you subscribe to updates.
• • Comments and feedback: Any information you choose to share through site interactions.

2. How We Use Your Information

We process your information for the following purposes:

• • To operate, maintain, and improve our website and services.
• • To personalise content and provide relevant recommendations.
• • To analyse website traffic, user behaviour, and trends.
• • To respond to your enquiries and provide customer support.
• • To send newsletters and updates (only with your explicit consent).
• • To detect and prevent fraud, abuse, or security incidents.
• • To comply with legal obligations under South African law.

3. Legal Basis for Processing (POPIA)

Under POPIA, we process personal information based on the following conditions:

• • Consent: You have given consent for the processing (e.g., newsletter sign-up).
• • Legitimate interest: Processing is necessary for our legitimate interests (e.g., website analytics), provided your rights are not overridden.
• • Legal obligation: We are required to process data to comply with applicable law.

4. Data Sharing and Third Parties

We never sell your personal information to third parties. We may share data with:

• • Analytics providers: Google Analytics and similar tools to understand site usage (anonymised data).
• • Affiliate partners: When you click an affiliate link, the destination operator receives referral data (click source, timestamp). They are responsible for their own privacy practices.
• • Hosting providers: Our web hosting infrastructure processes data to serve the website.
• • Law enforcement: If required by a valid legal order under South African law.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy. Analytics data is retained for up to 26 months. Contact form submissions are retained for 12 months unless you request earlier deletion. Newsletter subscription data is retained until you unsubscribe.

6. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• • Access: Request a copy of the personal information we hold about you.
• • Correction: Request correction of inaccurate or incomplete data.
• • Deletion: Request deletion of your personal information where there is no lawful basis for continued processing.
• • Objection: Object to the processing of your personal information for direct marketing.
• • Complaint: Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact us at privacy@betcoza.net. We will respond within 30 days.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, access controls for our systems, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Some of our service providers (e.g., analytics and hosting) may process data outside of South Africa. Where this occurs, we ensure adequate safeguards are in place as required by POPIA, including contractual obligations for data protection.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately at privacy@betcoza.net and we will delete the information.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. The "Last updated" date at the top of this page indicates the most recent revision. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• • Email: privacy@betcoza.net
• • Contact page: betcoza.net/contact-us

You may also contact the Information Regulator of South Africa if you have concerns about our processing of your personal information:

• • Website: inforegulator.org.za
• • Email: complaints.IR@justice.gov.za